Hospitality Certificate
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Free practice Italian audio at natural and slower speed 18 lessons

Italian for Your First Hospitality Job

Short workplace conversations for interviews and first shifts, explained in English.

Complete nine shared lessons, then choose Hotel or Café & Bar. Practice is self-guided; finishing the lessons does not certify fluency or job readiness.

Lesson 10 of 18 · Hotel

Greet an Individual Guest and Offer Simple Help

Greet an individual hotel guest politely using time-appropriate greetings, offer simple assistance, and respond politely when thanked.

Learn these expressions

Key phrases

Buongiorno!

Good morning! / Hello!

Morning and daytime greeting.

Buonasera!

Good evening!

Late afternoon and evening greeting.

Come posso aiutarla?

How can I help you?

Polite offer of help to one adult guest.

Posso aiutarla?

Can I help you?

Shorter alternative offer of help.

Prego!

You're welcome! / Please, go ahead.

Polite response to thanks or stepping aside.

Buona giornata!

Have a good day!

Daytime departure formula.

New words

Buonasera
Good evening (used from late afternoon onward; local cut-off times vary by house preference).
Come posso aiutarla?
How can I help you? (polite formal singular address using Lei).
Prego
You're welcome / Please, after you.
Buona giornata
Have a good day.
Buona serata
Have a good evening.
Un momento, per favore.
One moment, please.
la reception
the reception desk; è qui davanti = is here in front.
anche a Lei
to you too.
Certamente
certainly; benissimo = very good.

You may hear

  • Mi scusi, buongiorno. = Excuse me, good morning.
  • Vorrei un'informazione. = I would like some information.
  • Cerco la reception. = I am looking for the reception desk.
  • Grazie mille. = Thank you very much.
Grammar tipsShow

Formal address (dare del Lei): staff normally use polite Lei with an adult guest. In Come posso aiutarla?, the ending -la means “you” (formal).

Contextual register: Prego is the standard, polite, and universally understood response to Grazie. It is not casual or disrespectful. You will hear both guests and experienced colleagues use it constantly.

Offering help without assumptions: Greet guests who look lost or pause in hallways without trying to guess their language, nationality, or physical needs. Use your clear polite default: Buongiorno! Come posso aiutarla?

Listen to the conversation

Listen once without reading. Then step through the lines below, one turn at a time.

Sam: Buongiorno! Come posso aiutarla?Good morning! How can I help you?

Tap to continue

Signora Galli: Buongiorno. Cerco la reception, per favore.

Sam: Certamente. La reception è qui davanti.

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Listening practice

Listen, pick an answer, then reveal the spoken words to check. Practice only, not an exam.

Question 1

Which greeting and offer of assistance does the worker use?

Question 2

What is the guest looking for?

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Course outline

Nine shared lessons for interviews and first shifts, then one workplace route.