Lesson 14 of 18 · Café & Bar
Ask and Recognise Payment Method and Hand Over the Receipt
Ask whether a customer is paying by card or cash (*carta o contanti*), recognise the customer's payment choice using prices taught in 13C (€2–€6), respond to a receipt request (*lo scontrino*), and escalate payment transaction problems to a responsible coworker without operating payment terminals or handling financial authorizations.
Learn these expressions
Paga con carta o in contanti?
Are you paying by card or in cash?
Asking the customer's payment method.
Con carta, grazie.
By card, thank you.
Customer payment response (card).
In contanti, per favore.
In cash, please.
Customer payment response (cash).
Lo scontrino, per favore.
The receipt, please.
Customer requesting receipt.
Ecco lo scontrino.
Here is the receipt.
Handing the receipt to the customer.
Per il pagamento chiedo al collega.
For the payment I will ask my coworker.
Escalating a payment issue.
New words
- la carta
- the card / bank card (feminine singular noun)
- con carta
- by card / with card (preposition con + noun carta)
- i contanti
- cash (masculine plural noun)
- in contanti
- in cash (preposition in + noun contanti)
- paga
- you pay / are you paying? (formal present tense of pagare)
- il pagamento
- the payment (masculine singular noun)
- lo scontrino
- the receipt / till receipt (masculine singular noun used with article lo)
- Buona giornata!
- Have a good day!
- Posso avere...?
- May I have...?
- La carta non funziona.
- The card does not work.
- Il pagamento è passato?
- Did the payment go through?
- Non sono sicuro/a.
- I am not sure.
- Un momento, per favore.
- One moment, please.
- D’accordo.
- Okay / agreed.
- ecco lo scontrino
- here is the receipt
You may hear
- Posso pagare con la carta? = Can I pay by card?
- Pago in contanti. = I'll pay in cash.
- Mi dà lo scontrino? = Will you give me the receipt?
Grammar tipsShow
Asking Payment Method (Paga con carta o in contanti?):
Use the formal question Paga con carta o in contanti? (Are you paying by card or in cash?) or the short counter phrase Carta o contanti?.
Definite Article for Scontrino (Lo scontrino):
For this masculine singular noun beginning with s + consonant, use lo scontrino:
say lo scontrino
say ecco lo scontrino
Payment Problem Escalation:
If a card reader beeps with an error or a card fails, do not attempt technical troubleshooting. Refer the situation immediately: Per il pagamento chiedo al collega (For the payment I will ask my coworker).
Listen to the conversation
Listen once without reading. Then step through the lines below, one turn at a time.
Listening practice
Listen, pick an answer, then reveal the spoken words to check. Practice only, not an exam.
Question 1
What payment method and document are used in this exchange?
Question 2
What does Sam say when the customer's card does not work?