Module 1 of 6
Welcoming & First Impressions (¡Bienvenidos!)
Warm greetings, check-in basics, and making guests feel immediately at home.
The 30-Second Rule & Spanish Warmth
In Spanish hospitality, warmth is key. A smile and a prompt '¡Hola, buenas tardes!' acknowledges the guest immediately, even if you are carrying plates or behind the desk.
“¡Hola, buenas tardes! Bienvenido/a a...”
Warm, energetic greeting
“En un momento estoy con usted.”
Polite acknowledgment when busy ('I'll be right with you')
“¿Tiene reserva a su nombre?”
Check-in or table opener
Orientation & Key Details
Tired travelers forget details quickly. Confirmatively explain room numbers, breakfast times, and Wi-Fi code with clarity and warmth.
“El desayuno se sirve de 8:00 a 10:30.”
Clear schedule information
“Aquí tiene la llave y la contraseña de Wi-Fi.”
Handing over essential access
Quick Shift Check
What is the 30-Second Rule when a guest arrives?