Module 2 of 6

Food & Drink Service (Tapas y Bebidas)

Taking orders, recommending wine & tapas, and table check-backs.

Opening the Table & Drink Recommendations

Restaurant server takes an order attentively beside a table, holding a small notepad with unreadable writing.

Phrases to keepClick audio icon to listen

“¿Le apetece algo de tomar para empezar?”

Opening drink offer ('Would you like something to drink to start?')

“Le recomiendo nuestra tortilla recién hecha.”

Enthusiastic recommendation

Taking Orders & Repeating Back

Server checks with a table during the meal, attentive eye contact and respectful distance.

Phrases to keepClick audio icon to listen

“Entonces, para compartir tenemos...”

Repeating order back for accuracy

“¡Excelente elección! Enseguida se lo traigo.”

Positive confirmation ('Great choice! Bringing it right away')

Dialogue: taking an order, with an allergy

C is the camarero/camarera (waiter), H the guest.

Tap to continue

C: Buenas noches. ¿Les traigo algo de beber? H: Una botella de agua sin gas y dos copas de vino tinto. C: Muy bien. ¿Ya saben qué van a comer? H: Yo, la merluza. Pero soy alérgica al marisco. C: Gracias por decírmelo. Voy a consultarlo con la cocina antes de confirmarle el plato. [Returns.] C: La merluza no lleva marisco, pero se cocina en la misma plancha. La cocina puede prepararla aparte. ¿Le parece bien? H: Sí, gracias. C: Entonces: una merluza, preparada aparte por la alergia, y para el señor...

What to notice: the waiter does not guess, checks with the kitchen, and tells the guest the real situation (the same grill), then the solution. Never say the dish is safe until the kitchen has confirmed it.

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Quick Shift Check

Why should you always repeat orders back to the table?

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