Hospitality Spanish
Free course ~90 min · 6 modulesLinkedIn-ready certificate

Hospitality Spanish

The Spanish you actually use on shift — free to learn.

Six fun, engaging, and practical modules covering real hospitality situations in Spanish: warm welcomes (¡Bienvenidos!), taking tapas and drink orders, allergen & dietary safety, graceful problem-solving, phone bookings, and local recommendations & emergency directions. Study free at your own pace!

Who it's for
Seasonal and hospitality workers aiming to work in Spain, Mexico, Latin America, or Spanish-speaking resort destinations: waiters, bartenders, hotel staff, receptionists, resort team members.

At a glance

Course
Free, online, self-paced
Certificate
€7.99, paid only after you pass
Exam
20 questions, 75% to pass, free retakes
Verification
Unique certificate ID, publicly checkable at hospitalitycertificate.com/verify
Study time
About 90 minutes, 6 modules
Issued by
Hospitality Certificate (CertHub network)

Module 5 of 6

Phone Etiquette & Bookings (Atención Telefónica)

Answering professionally, taking reservations, and clean messages.

The Professional Greeting Standard

Receptionist answers a hotel phone with a headset and an attentive expression at a tidy workstation.
Phrases to keepClick audio icon to listen

“Buenos días, Hotel Sol, le habla Mateo, ¿en qué puedo ayudarle?”

Standard professional phone greeting

“¿Podría deletrear su apellido, por favor?”

Polite name spelling request

Hold Courtesy & Confirming Details

Phrases to keepClick audio icon to listen

“¿Me permite ponerle en espera un segundo?”

Polite hold request

“Muchas gracias por esperar.”

Warm return phrase

Taking a Complete Message

Receptionist carefully writes down a caller's callback details while checking them verbally.
Phrases to keepClick audio icon to listen

“¿Me puede dar su nombre, un número de contacto y el motivo de su llamada? Anotaré también la hora.”

Taking a complete phone message

Quick Shift Check

What is the standard professional way to answer the phone?

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You can take the 20-question exam any time — no need to finish every module first.

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Hospitality Spanish
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