Hospitality Spanish
Free course ~90 min · 6 modulesLinkedIn-ready certificate

Hospitality Spanish

The Spanish you actually use on shift — free to learn.

Six fun, engaging, and practical modules covering real hospitality situations in Spanish: warm welcomes (¡Bienvenidos!), taking tapas and drink orders, allergen & dietary safety, graceful problem-solving, phone bookings, and local recommendations & emergency directions. Study free at your own pace!

Who it's for
Seasonal and hospitality workers aiming to work in Spain, Mexico, Latin America, or Spanish-speaking resort destinations: waiters, bartenders, hotel staff, receptionists, resort team members.

At a glance

Course
Free, online, self-paced
Certificate
€7.99, paid only after you pass
Exam
20 questions, 75% to pass, free retakes
Verification
Unique certificate ID, publicly checkable at hospitalitycertificate.com/verify
Study time
About 90 minutes, 6 modules
Issued by
Hospitality Certificate (CertHub network)

Module 4 of 6

Graceful Problem-Solving (Resolución Elegante)

De-escalation, empathy, and rapid resolution under pressure.

The LAST Method in Spanish

Receptionist listens quietly to a guest describing a room issue, calm body language.
Phrases to keepClick audio icon to listen

“Lamento mucho el inconveniente.”

Sincere empathy and apology

“Me encargo de solucionarlo inmediatamente.”

Taking swift ownership

Positive Phrasing & Timelines

Receptionist offers a guest an available alternative room, gesturing to a blank keycard sleeve without making a forced promise.
Phrases to keepClick audio icon to listen

“Lo que puedo hacer ahora mismo es...”

Pivot to positive action

“En 5 minutos le traigo una solución.”

Clear, reliable timeline

Quick Shift Check

What does the 'L' stand for in the LAST complaint method?

Already know this material?

You can take the 20-question exam any time — no need to finish every module first.

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Hospitality Spanish
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