Hospitality Certificate
Hospitality German
Free course ~45 min · 6 modulesLinkedIn-ready certificate

Hospitality German

Master guest-facing German phrases and etiquette for hotels, resorts, and restaurants.

A 6-module course covering German hospitality communication: formal welcomes (Sie-Form), reception check-in, restaurant ordering, guest complaint resolution (Beschwerdemanagement), telephone reservations, and emergency instructions. Includes 30-question exam prep.

Who it's for
Hospitality workers, seasonal staff, receptionists, waiters, bartenders, and resort teams working in Germany, Austria, Switzerland, or international tourist hubs serving German guests.
Leads to
Hospitality German Certificate

At a glance

Course
Free, online, self-paced
Certificate
€7.99, paid only after you pass
Exam
20 questions, 75% to pass, free retakes
Verification
Unique certificate ID, publicly checkable at hospitalitycertificate.com/verify
Study time
About 45 minutes, 6 modules
Issued by
Hospitality Certificate (CertHub network)

Module 6 of 6

Sicherheit, Notfälle & Abreise (Safety & Checkout)

Emergency evacuation orders, medical assistance, lost items, and warm farewells.

Emergency Guidance & Medical Escalation

Staff member calmly points guests along a clear route to an outdoor assembly area.
Phrases to keepClick audio icon to listen

“Bitte bewahren Sie die Ruhe und folgen Sie den Notausgang-Schildern.”

Calm evacuation order

“Benötigen Sie einen Arzt? Ich rufe sofort den Notdienst.”

Medical escalation

Lost Property (Fundbüro)

Phrases to keepClick audio icon to listen

“Ich überprüfe das Fundbuch beim Hausdamen-Team und melde mich direkt bei Ihnen.”

Responding to a lost-property inquiry

Checkout & Departure Farewells

Receptionist warmly says goodbye as a porter offers luggage assistance at the hotel exit.
Phrases to keepClick audio icon to listen

“Der Check-out ist bis 11:00 Uhr. Wir bewahren Ihr Gepäck gerne kostenfrei auf.”

Checkout time & storage

“Vielen Dank für Ihren Besuch und gute Heimreise!”

Warm German farewell

Deutschland, Österreich, Schweiz

Standard German is understood everywhere, but greetings show where you are.

Tap to continue

Germany: 'Guten Tag', 'Guten Abend'. In the south and in Austria you will often hear 'Grüß Gott'. Austria: 'Grüß Gott'; informally 'Servus'. Switzerland: Swiss guests often say 'Grüezi' (formal) or 'Grüezi mitenand' (to a group). You can answer in standard German.

With guests you do not know, standard 'Guten Tag' and 'Sie' are always correct in all three countries.

1/3

Quick Shift Check

What register should you use when giving emergency instructions in German?

You’ve completed the course

Take the 20-question exam to earn your verifiable certificate.

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