A 6-module course covering German hospitality communication: formal welcomes (Sie-Form), reception check-in, restaurant ordering, guest complaint resolution (Beschwerdemanagement), telephone reservations, and emergency instructions. Includes 30-question exam prep.
Who it's for:Hospitality workers, seasonal staff, receptionists, waiters, bartenders, and resort teams working in Germany, Austria, Switzerland, or international tourist hubs serving German guests.
Begrüßung & Erste Orientierung (Greetings & Orientation)
Mastering polite German greetings, formal register (Sie-Form), and warm guest orientation.
Formal Register & Instant Acknowledgment
In German hospitality, always address adult guests using the formal 'Sie' register (Sie, Ihnen, Ihr) unless invited otherwise. Acknowledge arriving guests within seconds.
Phrases to keepClick audio icon to listen
“Guten Tag! Herzlich willkommen. Wie kann ich Ihnen helfen?”
Standard formal welcome
“Einen Augenblick bitte, ich bin sofort bei Ihnen.”
Polite pause phrase
Arrival Inquiries & Comfort Checks
Make arriving guests feel immediate care with natural arrival inquiries.
