Module 5 of 6
Phone & written Italian
Answering calls and confirming details in Italian.
Answering the phone

“Buongiorno, Hotel Aurora, sono Maria. Come posso aiutarla?”
Standard professional phone answer
“Potrebbe fare lo spelling, per favore?”
Names on the phone — 'Could you spell that, please?'
Holding and confirming

“Posso metterla in attesa un momento?”
Ask, don't announce
“Grazie per l'attesa.”
Always, when you return to the line
A written booking confirmation
Quick Shift Check
What is the standard professional way to answer the phone?
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