Module 6 of 6
Emergencies & practical situations
Safety instructions and staying clear under pressure, in Italian.
Clear instructions under pressure
“Per favore, mantenga la calma e mi segua.”
Evacuation opener — 'Please stay calm and follow me'
“Usi le scale, non l'ascensore.”
Short, direct safety instruction
“Il punto di ritrovo è davanti all'ingresso principale.”
Where to go — 'The meeting point is in front of the main entrance'
Illness: escalate, don't diagnose
“Vuole che chiami un medico?”
Escalate, never diagnose — 'Would you like me to call a doctor?'
“C'è qualcuno che viaggia con lei che dovrei avvisare?”
Duty of care — 'Is there someone travelling with you I should inform?'
Quick Shift Check
A guest tells you they feel dizzy and unwell. What should you do?
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