Hospitality Certificate
Hospitality Italian
Free course ~90 min · 6 modulesLinkedIn-ready certificate

Hospitality Italian

The Italian you actually need on shift — free to learn.

Six focused modules covering the real situations hospitality workers face in Italian: welcoming guests, front desk basics, food and drink service, complaints, phone and written Italian, and emergencies. Study free at your own pace, then take the exam when you feel ready.

Who it's for
English-speaking hospitality workers who want to prove working Italian to Italian employers: hotel staff, waiters, bartenders, resort and event staff, receptionists.
Leads to
Hospitality Italian Certificate

At a glance

Course
Free, online, self-paced
Certificate
€7.99, paid only after you pass
Exam
20 questions, 75% to pass, free retakes
Verification
Unique certificate ID, publicly checkable at hospitalitycertificate.com/verify
Study time
About 90 minutes, 6 modules
Issued by
Hospitality Certificate (CertHub network)

Module 2 of 6

Front desk basics

Check-in, reservations, and giving directions in Italian.

Check-in, in Italian

Receptionist discreetly checks an arriving guest's ID document with the personal data facing away.
Phrases to keepClick audio icon to listen

“Potrebbe mostrarmi un documento, per favore?”

Requesting ID politely — 'Could you show me an ID, please?'

“Lei è nella camera 304, al terzo piano; l'ascensore è proprio dietro di lei.”

Room plus orientation — 'You're in room 304, third floor; the lift is right behind you'

“La colazione viene servita dalle sette alle dieci e mezza nel ristorante principale.”

Explaining breakfast hours

Dialogo: un check-in in italiano

Read it aloud, taking both parts. R is the receptionist, O the guest (ospite).

Tap to continue

R: Buonasera, benvenuti all'Hotel Aurora. Avete una prenotazione? O: Sì, a nome Bianchi. R: Un attimo... Sì, ecco: una camera doppia per tre notti, dal cinque all'otto giugno. È corretto? O: Sì, esatto. R: Potrei vedere un documento per ciascun ospite, per favore? È necessario per la registrazione. O: Ecco. R: Grazie. Siete nella camera 214, al secondo piano. L'ascensore è sulla destra. La colazione è dalle sette alle dieci e mezza. O: E la password del wi-fi? R: È sul cartoncino della chiave. Posso esservi utile in altro? O: No, grazie. R: Vi auguro un buon soggiorno.

What to notice: 'voi' forms (avete, siete, vi) when speaking to a couple or group, 'lei' forms to one guest; the dates read back in full; and the reason given with the ID request.

1/4

Numeri, date, orari e spelling

Times: 'alle otto' (at eight), 'alle otto e mezza' (8:30), 'alle otto e un quarto' (8:15), 'alle nove meno un quarto' (8:45). One o'clock is 'all'una'. Hotels also use the 24-hour clock: 'alle venti' (20:00).

Tap to continue

Dates: 'il cinque giugno', 'dal cinque all'otto giugno'. The first of the month is 'il primo': 'il primo luglio'. Days and months have no capital letter.

Prices: 'sono novantacinque euro a notte'. 'Euro' does not change in the plural.

1/5

Reservations and precision

Phrases to keepClick audio icon to listen

“A che nome è la prenotazione?”

Finding a booking — 'Under what name is the reservation?'

“Le confermo: due notti, arrivo venerdì 12.”

Confirming details back — 'Let me confirm: two nights, arriving Friday the 12th'

Directions that work

Concierge explains a short walking route to a guest using an unlabelled map and visible nearby landmark.
Phrases to keepClick audio icon to listen

“Giri a sinistra, cammini fino alla fontana, ed è sulla destra.”

Three-step directions with a landmark

“Ci vogliono circa dieci minuti a piedi.”

Setting time expectations — 'It takes about ten minutes on foot'

Quick Shift Check

A guest asks for a room type that's fully booked. What's the professional response?

Already know this material?

You can take the 20-question exam any time — no need to finish every module first.

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