Certificate
Front Office Supervisor
An independent online knowledge test for receptionists preparing for a first supervisor role. It records a passed knowledge exam; it does not assess workplace performance or replace experience, supervised training or legal requirements.
Knowledge checked by this exam
- Knowledge of shift handovers and prioritisation
- Knowledge of room allocation and relocation decisions
- Understanding of cash controls and night-audit exceptions
- Knowledge of complaint recovery and escalation
- Understanding of occupancy, ADR and RevPAR
- Knowledge of desk coaching, privacy and access control
Verified exam
20 questions vary every attempt, 75% to pass
Free retakes
Different questions every attempt
Unique ID
Every certificate is individually identifiable
Study the free course firstTake the exam
Free to study · €7.99 to certify · instant certificate on pass