Hospitality Certificate
Free course ~60 min · 4 modules

Housekeeping Standards

Four focused modules covering what hotel housekeeping teams expect: the professional cleaning sequence, presentation standards, guest privacy and safety, and managing turnover speed. Study free, then take the exam when you feel ready.

Who it's for: First-season and early-career housekeeping staff, room attendants, and anyone applying to hotels, resorts, B&Bs, and holiday rentals.

Leads to: Housekeeping Standards Certificate

Module 1 of 4

The room sequence

The professional order of cleaning a room — and why the order matters.

Top to bottom, clean to dirty

Professional room cleaning follows two rules that decide the whole sequence: work from top to bottom (dust falls), and from clean areas to dirty ones (never drag bathroom germs into the bedroom). A standard sequence: knock and announce, ventilate, strip the beds, remove rubbish, dust high to low, make the beds, clean the bathroom last with its own cloths, then vacuum your way out of the room so you leave no footprints.

Phrases to keep

Housekeeping — may I come in?

Knock, announce, wait. Always, even when the room looks empty

The trolley is your workstation

A well-stocked trolley at the start of the shift is the difference between a smooth day and a hundred corridor trips. Linen counted, amenities topped up, chemicals in labelled bottles, separate bags for rubbish and used linen. Park it against the corridor wall beside the door — never blocking the corridor, never inside the room where it scuffs walls and carries dirt in.